Support

Support Options

Submit a Support Ticket

You are here: Home / Knowledge Base / Miscellaneous / How to View/Download Video Content?

Knowledge Base

How to View/Download Video Content?

This hub relies on two formats of video files, MP4 (MPEG-4) mostly used for podcasts but also can be viewed directly on your computer, and Windows Media Player which is used by older lectures and seminars. In general we sugguest Apple Quicktime for playing MP4 files, however there are a variety of MP4 players available.
We recommend VideoLAN.org's VLC - Media Player, a free cross-platform media player that supports a large number of multimedia formats, without the need for additional codecs. It will play both the MP4 and Windows Media Player files. You will have to copy and paste the video URL from your browser to the VLC player (menu file->open network). Below are operating system specific issues for those using Windows Media Player.
Below is a list of OS specific player issues:

  • Windows
    If you're experiencing problems viewing video lectures on Windows systems, make sure that you've installed the latest WindowsMedia software:
    Windows Media Player for Windows
  • Mac OS X
    If you're experiencing problems viewing video lectures on Mac OS X systems, make sure that you've installed the latest WindowsMedia software:
    Windows Media Player for Mac OS X
    NOTE: Microsoft will continue to offer Windows Media Player for Mac as a download free of charge, but has no plans to provide
    future updates or product support. Instead, Microsoft will be offering Windows Media® Components for Quicktime, by Flip4Mac™, as an
    alternative for Mac OS X users wanting to play Windows Media Audio and Windows Media Video. Requires Mac OS X version 10.3.9 or later and QuickTime version 6.5 or later.
    Known Issue: Windows Media Player 9 for Mas OS X may have difficulty playing secure video streams (URLs starting with 'https'). The Flip4Mac plugin described above fixes this problem.
  • Linux
    No currently known issues. Use VideoLAN Media Player or equivalent application.
  • MacOS Classic
    If you don't have Mac OS X, get the Windows Media Player for Mac 7.1 which runs on the Macintosh Classic OS.

Downloading Video and Audio Content

browser download
Most of this hub's video and audio content is downloadable. Proceedures varry depending on the browser you are using:

  • Firefox
    Right click (hold click for Mac) on the resource link, select "Save Link As...", a dialog box will appear allowing you to save document as a file.
  • Internet Explorer
    Right click on the resource link, then select "Save Target As...", a dialog box will appear allowing you to save document as a file. Mac users should drag the link to their desktop or folder and the document will be downloaded.
  • Safari
    Control-click on the resource link, then select "Download Linked File", the document will download to your download's folder. The download folder is specified using the Preferences menu and selecting the General tab.

Continued Problems

If the problem persists, please send us a trouble report.

0 Dislike

Last updated

Debug Console

Close14 MBRequestSessionTimelineDatabase29Events22
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( ) Array(

)
$_SERVER
Array( REDIRECT_SCRIPT_URL => /kb/misc/video, REDIRECT_SCRIPT_URI => http://4p1000-front.milk... Array(
REDIRECT_SCRIPT_URL => /kb/misc/video,
REDIRECT_SCRIPT_URI => http://4p1000-front.milky.fr/kb/misc/video,
REDIRECT_nokeepalive => ,
REDIRECT_STATUS => 200,
SCRIPT_URL => /kb/misc/video,
SCRIPT_URI => http://4p1000-front.milky.fr/kb/misc/video,
nokeepalive => ,
HTTP_HOST => 4p1000-front.milky.fr,
HTTP_ACCEPT_ENCODING => x-gzip, gzip, deflate,
HTTP_USER_AGENT => CCBot/2.0 (http://commoncrawl.org/faq/),
HTTP_ACCEPT => text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8,
PATH => /sbin:/usr/sbin:/bin:/usr/bin,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache/2.2.15 (CentOS),
SERVER_NAME => 4p1000-front.milky.fr,
SERVER_ADDR => 149.202.91.236,
SERVER_PORT => 80,
REMOTE_ADDR => 50.19.34.255,
DOCUMENT_ROOT => /var/www/example,
SERVER_ADMIN => root@localhost,
SCRIPT_FILENAME => /var/www/example/index.php,
REMOTE_PORT => 36420,
REDIRECT_URL => /kb/misc/video,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.0,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /kb/misc/video,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1519191265.334,
REQUEST_TIME => 1519191265
)
separator .
orderBy id
orderDir asc
1 registerIP
2 access
always
renew
tracker.sid 916caadcf9f20560ac963a643cf23511
tracker.ssid 916caadcf9f20560ac963a643cf23511
tracker.rsid 916caadcf9f20560ac963a643cf23511
securiy_code0 55c3a
session.token 38fea4e76227ef73a6cf124e56ca9f41
  • site 0.069 seconds (+0.069); 8.50 MB (+8.500) - afterInitialise
  • site 0.097 seconds (+0.029); 10.75 MB (+2.250) - afterRoute
  • site 0.126 seconds (+0.029); 12.75 MB (+2.000) - afterDispatch
  • site 0.138 seconds (+0.012); 13.00 MB (+0.250) - beforeRenderModule mod_custom (Hub Footer)
  • site 0.140 seconds (+0.001); 13.00 MB (0.000) - afterRenderModule mod_custom (Hub Footer)
  • site 0.140 seconds (+0.000); 13.00 MB (0.000) - beforeRenderModule mod_breadcrumbs (Breadcrumbs)
  • site 0.144 seconds (+0.004); 13.25 MB (+0.250) - afterRenderModule mod_breadcrumbs (Breadcrumbs)
  • site 0.144 seconds (+0.000); 13.25 MB (0.000) - beforeRenderModule mod_menu (Main Menu)
  • site 0.149 seconds (+0.005); 13.25 MB (0.000) - afterRenderModule mod_menu (Main Menu)
  • site 0.149 seconds (+0.000); 13.25 MB (0.000) - beforeRenderModule mod_search (Search)
  • site 0.150 seconds (+0.001); 13.25 MB (0.000) - afterRenderModule mod_search (Search)
  • site 0.150 seconds (+0.000); 13.25 MB (0.000) - beforeRenderModule mod_reportproblems (Trouble Report)
  • site 0.167 seconds (+0.016); 14.50 MB (+1.250) - afterRenderModule mod_reportproblems (Trouble Report)
  • site 0.169 seconds (+0.003); 14.50 MB (0.000) - onAfterRender
  • site 0.172 seconds (+0.002); 14.50 MB (0.000) - sessionStore
14 MB

29 Queries Logged: 0.018901824951172 seconds

  1. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '316b5cb1783db3ab75e4a08f741c9e0c'
  2. DELETE
      FROM`jos_session`
      WHERE `session_id` = '316b5cb1783db3ab75e4a08f741c9e0c'
  3. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '916caadcf9f20560ac963a643cf23511'
  4. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  5. SELECT session_id
      FROM `jos_session`
      WHERE `session_id` = '916caadcf9f20560ac963a643cf23511'
      LIMIT 1
  6. INSERT INTO `jos_session` (`session_id`,`client_id`,`time`,`ip`)
      VALUES ('916caadcf9f20560ac963a643cf23511','0','1519191265','50.19.34.255')
  7. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_members'
  8. SELECT b.id
      FROM `jos_usergroups` AS `a`
      LEFT JOIN jos_usergroups AS b
      ON b.lft <= a.lft
      AND b.rgt >= a.rgt
      WHERE `a`.`id` = '1'
  9. SELECT *
      FROM `jos_viewlevels`
  10. SELECT folder AS type,element AS name,protected,params
      FROM `jos_extensions`
      WHERE `enabled` >= '1'
      AND `type` = 'plugin'
      AND `state` >= '0'
      AND `access` IN ('1','1','4')
      ORDER BY `ordering` ASC
  11. SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
      FROM `jos_menu` AS `m`
      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
      WHERE `m`.`published` = '1'
      AND `m`.`parent_id` > '0'
      AND `m`.`client_id` = '0'
      ORDER BY `m`.`lft` ASC
  12. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_kb'
  13. SELECT *
      FROM `jos_categories`
      WHERE `jos_categories`.`extension` = 'com_kb'
      AND `jos_categories`.`path` = 'misc/video'
  14. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = '0'
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  15. SELECT *
      FROM `jos_kb_articles`
      WHERE `jos_kb_articles`.`alias` = 'video'
  16. SELECT *
      FROM `jos_categories`
      WHERE `jos_categories`.`id` = '20'
  17. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_tags'
  18. SELECT jos_tags.*
      FROM `jos_tags`
      INNER JOIN jos_tags_object
      ON jos_tags_object.tagid = jos_tags.id
      WHERE `jos_tags_object`.`tbl` = 'kb'
      AND `jos_tags_object`.`objectid` = '11'
      AND `jos_tags`.`admin` = '0'
      GROUP BY jos_tags.id
  19. SELECT category,count(*) AS articles
      FROM `jos_kb_articles`
      WHERE `jos_kb_articles`.`state` = '1'
      AND `jos_kb_articles`.`access` IN ('1','1','4')
      GROUP BY category
  20. SELECT *
      FROM `jos_categories`
      WHERE `jos_categories`.`extension` = 'com_kb'
      AND `jos_categories`.`published` = '1'
      AND `jos_categories`.`access` IN ('1','1','4')
      AND `jos_categories`.`parent_id` = '1'
      ORDER BY `title` ASC
  21. SELECT *
      FROM `jos_categories`
      WHERE `jos_categories`.`parent_id` = '20'
  22. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_search'
  23. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  24. SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE `m`.`published` = '1'
      AND `e`.`enabled` = '1'
      AND (`m`.`publish_up` = '0000-00-00 00:00:00' OR `m`.`publish_up` <= '2018-02-21 05:34:25' )
      AND (`m`.`publish_down` = '0000-00-00 00:00:00' OR `m`.`publish_down` >= '2018-02-21 05:34:25' )
      AND `m`.`access` IN ('1','1','4')
      AND `m`.`client_id` = '0'
      AND (`mm`.`menuid` = '82' OR `mm`.`menuid` <= '0' )
      ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
  25. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  26. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  27. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_answers'
  28. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_wishlist'
  29. UPDATE `jos_session`
      SET `data` = '__default|a:11:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1519191265;s:18:\"session.timer.last\";i:1519191265;s:17:\"session.timer.now\";i:1519191265;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"916caadcf9f20560ac963a643cf23511\";s:12:\"tracker.ssid\";s:32:\"916caadcf9f20560ac963a643cf23511\";s:12:\"tracker.rsid\";s:32:\"916caadcf9f20560ac963a643cf23511\";s:13:\"securiy_code0\";s:5:\"55c3a\";s:13:\"session.token\";s:32:\"38fea4e76227ef73a6cf124e56ca9f41\";}',`time` = '1519191265',`ip` = '50.19.34.255'
      WHERE `session_id` = '916caadcf9f20560ac963a643cf23511'
  • onAfterInitialise Method plgSystemP3p::onAfterInitialise /core/plugins/system/p3p/p3p.php:45
  • onAfterInitialise Method plgSystemRemember::onAfterInitialise /core/plugins/system/remember/remember.php:44
  • onAfterInitialise Method plgSystemHubzero::onAfterInitialise /core/plugins/system/hubzero/hubzero.php:46
  • onAfterInitialise Method plgSystemXFeed::onAfterInitialise /core/plugins/system/xfeed/xfeed.php:46
  • onAfterInitialise Method plgSystemSupergroup::onAfterInitialise /core/plugins/system/supergroup/supergroup.php:138
  • onAfterRoute Method plgSystemJquery::onAfterRoute /core/plugins/system/jquery/jquery.php:46
  • onAfterRoute Method plgSystemSpamjail::onAfterRoute /core/plugins/system/spamjail/spamjail.php:46
  • onAfterRoute Method plgSystemIncomplete::onAfterRoute /core/plugins/system/incomplete/incomplete.php:46
  • onAfterRoute Method plgSystemUnconfirmed::onAfterRoute /core/plugins/system/unconfirmed/unconfirmed.php:46
  • onAfterRoute Method plgSystemUnapproved::onAfterRoute /core/plugins/system/unapproved/unapproved.php:46
  • onAfterRoute Method plgSystemPassword::onAfterRoute /core/plugins/system/password/password.php:46
  • onContentPrepare Method plgContentLoadmodule::onContentPrepare /core/plugins/content/loadmodule/loadmodule.php:60
  • onContentPrepare Method plgContentEmailcloak::onContentPrepare /core/plugins/content/emailcloak/emailcloak.php:49
  • onContentPrepare Method plgContentPagebreak::onContentPrepare /core/plugins/content/pagebreak/pagebreak.php:57
  • onContentPrepare Method plgContentXhubtags::onContentPrepare /core/plugins/content/xhubtags/xhubtags.php:50
  • onContentPrepare Method plgContentFormatwiki::onContentPrepare /core/plugins/content/formatwiki/formatwiki.php:85
  • onContentPrepare Method plgContentFormathtml::onContentPrepare /core/plugins/content/formathtml/formathtml.php:130
  • onAfterDispatch Method plgSystemMobile::onAfterDispatch /core/plugins/system/mobile/mobile.php:47
  • onAfterDispatch Method plgSystemDebug::onAfterDispatch /core/plugins/system/debug/debug.php:87
  • onAfterDispatch Method PlgSystemHighlight::onAfterDispatch /core/plugins/system/highlight/highlight.php:49
  • onGetModuleCaptcha Method plgSupportCaptcha::onGetModuleCaptcha /core/plugins/support/captcha/captcha.php:217
  • onAfterRender Method plgSystemSef::onAfterRender /core/plugins/system/sef/sef.php:45