Support

Support Options

Submit a Support Ticket

Support: Tickets: New

Trouble tickets are generally answered 9AM - 5PM EST, weekends and holidays excluded. Even though we try our best to assist you quickly, please allow 24-48 hours to hear back from us.

For immediate assistance browse through our Support Center and Knowledge Base. You can find answers to many questions in just a few minutes. If still experiencing problems, send us a report.

User Information
Your problem(s)
Attachments
(.jpg, .jpeg, .jpe, .bmp, .tif, .tiff, .png, .gif, .pdf, .zip, .mpg, .mpeg, .avi, .mov, .wmv, .asf, .asx, .ra, .rm, .txt, .rtf, .doc, .xsl, .html, .js, .wav, .mp3, .eps, .ppt, .pps, .swf, .tar, .tex, .gz, .mp4)

You get this if you're not logged in. Providing a correct answer gives us some indication that you're a human that has read and understood the question—not a bot that is attempting to put spam on the site.

Human Check
CAPTCHA Image Letters not clear?
Click to renew CAPTCHA.

Debug Console

Close16 MBRequestSessionTimelineDatabase25Events17
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( ) Array(

)
$_SERVER
Array( REDIRECT_SCRIPT_URL => /support/ticket/new, REDIRECT_SCRIPT_URI => http://4p1000-front... Array(
REDIRECT_SCRIPT_URL => /support/ticket/new,
REDIRECT_SCRIPT_URI => http://4p1000-front.milky.fr/support/ticket/new,
REDIRECT_nokeepalive => ,
REDIRECT_STATUS => 200,
SCRIPT_URL => /support/ticket/new,
SCRIPT_URI => http://4p1000-front.milky.fr/support/ticket/new,
nokeepalive => ,
HTTP_USER_AGENT => CCBot/2.0 (https://commoncrawl.org/faq/),
HTTP_ACCEPT => text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8,
HTTP_IF_MODIFIED_SINCE => Wed, 17 Oct 2018 09:23:53 GMT,
HTTP_HOST => 4p1000-front.milky.fr,
HTTP_CONNECTION => Keep-Alive,
HTTP_ACCEPT_ENCODING => gzip,
PATH => /sbin:/usr/sbin:/bin:/usr/bin,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache/2.2.15 (CentOS),
SERVER_NAME => 4p1000-front.milky.fr,
SERVER_ADDR => 149.202.91.236,
SERVER_PORT => 80,
REMOTE_ADDR => 3.80.55.37,
DOCUMENT_ROOT => /var/www/example,
SERVER_ADMIN => root@localhost,
SCRIPT_FILENAME => /var/www/example/index.php,
REMOTE_PORT => 48462,
REDIRECT_URL => /support/ticket/new,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.1,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /support/ticket/new,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1548144312.158,
REQUEST_TIME => 1548144312
)
separator ⇒ .
orderBy ⇒ id
orderDir ⇒ asc
1 ⇒ registerIP
2 ⇒ access
always ⇒
renew ⇒
tracker.sid ⇒ ccc810856d52d895cf50878216a15a3d
tracker.ssid ⇒ ccc810856d52d895cf50878216a15a3d
tracker.rsid ⇒ ccc810856d52d895cf50878216a15a3d
session.token ⇒ a308a904d595348d992ce9a6bb87ed9d
securiy_code1 ⇒ 4e748
  • site 0.085 seconds (+0.085); 8.50 MB (+8.500) - afterInitialise
  • site 0.116 seconds (+0.031); 9.75 MB (+1.250) - afterRoute
  • site 0.171 seconds (+0.055); 15.50 MB (+5.750) - afterDispatch
  • site 0.183 seconds (+0.012); 16.00 MB (+0.500) - beforeRenderModule mod_custom (Hub Footer)
  • site 0.185 seconds (+0.001); 16.00 MB (0.000) - afterRenderModule mod_custom (Hub Footer)
  • site 0.185 seconds (+0.000); 16.00 MB (0.000) - beforeRenderModule mod_breadcrumbs (Breadcrumbs)
  • site 0.189 seconds (+0.004); 16.00 MB (0.000) - afterRenderModule mod_breadcrumbs (Breadcrumbs)
  • site 0.189 seconds (+0.000); 16.00 MB (0.000) - beforeRenderModule mod_menu (Main Menu)
  • site 0.193 seconds (+0.004); 16.00 MB (0.000) - afterRenderModule mod_menu (Main Menu)
  • site 0.193 seconds (+0.000); 16.00 MB (0.000) - beforeRenderModule mod_search (Search)
  • site 0.194 seconds (+0.001); 16.25 MB (+0.250) - afterRenderModule mod_search (Search)
  • site 0.194 seconds (+0.000); 16.25 MB (0.000) - beforeRenderModule mod_reportproblems (Trouble Report)
  • site 0.202 seconds (+0.007); 16.25 MB (0.000) - afterRenderModule mod_reportproblems (Trouble Report)
  • site 0.204 seconds (+0.003); 16.25 MB (0.000) - onAfterRender
  • site 0.206 seconds (+0.002); 16.25 MB (0.000) - sessionStore
16 MB

25 Queries Logged: 0.014308929443359 seconds

  1. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '8ce1130b4f171fe2bc3be2caf065d84f'
  2. DELETE
      FROM`jos_session`
      WHERE `session_id` = '8ce1130b4f171fe2bc3be2caf065d84f'
  3. SELECT data
      FROM `jos_session`
      WHERE `session_id` = 'ccc810856d52d895cf50878216a15a3d'
  4. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  5. SELECT session_id
      FROM `jos_session`
      WHERE `session_id` = 'ccc810856d52d895cf50878216a15a3d'
      LIMIT 1
  6. INSERT INTO `jos_session` (`session_id`,`client_id`,`time`,`ip`)
      VALUES ('ccc810856d52d895cf50878216a15a3d','0','1548144312','3.80.55.37')
  7. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_members'
  8. SELECT b.id
      FROM `jos_usergroups` AS `a`
      LEFT JOIN jos_usergroups AS b
      ON b.lft <= a.lft
      AND b.rgt >= a.rgt
      WHERE `a`.`id` = '1'
  9. SELECT *
      FROM `jos_viewlevels`
  10. SELECT folder AS type,element AS name,protected,params
      FROM `jos_extensions`
      WHERE `enabled` >= '1'
      AND `type` = 'plugin'
      AND `state` >= '0'
      AND `access` IN ('1','1','4')
      ORDER BY `ordering` ASC
  11. SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
      FROM `jos_menu` AS `m`
      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
      WHERE `m`.`published` = '1'
      AND `m`.`parent_id` > '0'
      AND `m`.`client_id` = '0'
      ORDER BY `m`.`lft` ASC
  12. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  13. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = '0'
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  14. SELECT m.*, r.model AS aro_model, r.foreign_key AS aro_foreign_key, r.alias AS aro_alias, c.model AS aco_model, c.foreign_key AS aco_foreign_key
      FROM `jos_support_acl_aros_acos` AS m
      LEFT JOIN `jos_support_acl_aros` AS r
      ON m.aro_id=r.id
      LEFT JOIN `jos_support_acl_acos` AS c
      ON m.aco_id=c.id
  15. SHOW FULL COLUMNS
      FROM `jos_support_tickets`
  16. SELECT *
      FROM `jos_users`
      WHERE `jos_users`.`username` = NULL
  17. SELECT *
      FROM `jos_user_profiles`
      WHERE `jos_user_profiles`.`user_id` = NULL
  18. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_search'
  19. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  20. SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE `m`.`published` = '1'
      AND `e`.`enabled` = '1'
      AND (`m`.`publish_up` = '0000-00-00 00:00:00' OR `m`.`publish_up` <= '2019-01-22 08:05:12' )
      AND (`m`.`publish_down` = '0000-00-00 00:00:00' OR `m`.`publish_down` >= '2019-01-22 08:05:12' )
      AND `m`.`access` IN ('1','1','4')
      AND `m`.`client_id` = '0'
      AND (`mm`.`menuid` = '84' OR `mm`.`menuid` <= '0' )
      ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
  21. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  22. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_kb'
  23. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_answers'
  24. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_wishlist'
  25. UPDATE `jos_session`
      SET `data` = '__default|a:11:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1548144312;s:18:\"session.timer.last\";i:1548144312;s:17:\"session.timer.now\";i:1548144312;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"ccc810856d52d895cf50878216a15a3d\";s:12:\"tracker.ssid\";s:32:\"ccc810856d52d895cf50878216a15a3d\";s:12:\"tracker.rsid\";s:32:\"ccc810856d52d895cf50878216a15a3d\";s:13:\"session.token\";s:32:\"a308a904d595348d992ce9a6bb87ed9d\";s:13:\"securiy_code1\";s:5:\"4e748\";}',`time` = '1548144312',`ip` = '3.80.55.37'
      WHERE `session_id` = 'ccc810856d52d895cf50878216a15a3d'
  • onAfterInitialise — Method — plgSystemP3p::onAfterInitialise → /core/plugins/system/p3p/p3p.php:45
  • onAfterInitialise — Method — plgSystemRemember::onAfterInitialise → /core/plugins/system/remember/remember.php:44
  • onAfterInitialise — Method — plgSystemHubzero::onAfterInitialise → /core/plugins/system/hubzero/hubzero.php:46
  • onAfterInitialise — Method — plgSystemXFeed::onAfterInitialise → /core/plugins/system/xfeed/xfeed.php:46
  • onAfterInitialise — Method — plgSystemSupergroup::onAfterInitialise → /core/plugins/system/supergroup/supergroup.php:138
  • onAfterRoute — Method — plgSystemJquery::onAfterRoute → /core/plugins/system/jquery/jquery.php:46
  • onAfterRoute — Method — plgSystemSpamjail::onAfterRoute → /core/plugins/system/spamjail/spamjail.php:46
  • onAfterRoute — Method — plgSystemIncomplete::onAfterRoute → /core/plugins/system/incomplete/incomplete.php:46
  • onAfterRoute — Method — plgSystemUnconfirmed::onAfterRoute → /core/plugins/system/unconfirmed/unconfirmed.php:46
  • onAfterRoute — Method — plgSystemUnapproved::onAfterRoute → /core/plugins/system/unapproved/unapproved.php:46
  • onAfterRoute — Method — plgSystemPassword::onAfterRoute → /core/plugins/system/password/password.php:46
  • onGetComponentCaptcha — Method — plgSupportCaptcha::onGetComponentCaptcha → /core/plugins/support/captcha/captcha.php:227
  • onAfterDispatch — Method — plgSystemMobile::onAfterDispatch → /core/plugins/system/mobile/mobile.php:47
  • onAfterDispatch — Method — plgSystemDebug::onAfterDispatch → /core/plugins/system/debug/debug.php:87
  • onAfterDispatch — Method — PlgSystemHighlight::onAfterDispatch → /core/plugins/system/highlight/highlight.php:49
  • onGetModuleCaptcha — Method — plgSupportCaptcha::onGetModuleCaptcha → /core/plugins/support/captcha/captcha.php:217
  • onAfterRender — Method — plgSystemSef::onAfterRender → /core/plugins/system/sef/sef.php:45