Support: Tickets: New
Trouble tickets are generally answered 9AM - 5PM EST, weekends and holidays excluded. Even though we try our best to assist you quickly, please allow 24-48 hours to hear back from us.
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Trouble tickets are generally answered 9AM - 5PM EST, weekends and holidays excluded. Even though we try our best to assist you quickly, please allow 24-48 hours to hear back from us.
REDIRECT_SCRIPT_URL
=>
/support/ticket/new
, REDIRECT_SCRIPT_URI
=>
http://4p1000-front.milky.fr/support/ticket/new
, REDIRECT_nokeepalive
=>
, REDIRECT_STATUS
=>
200
, SCRIPT_URL
=>
/support/ticket/new
, SCRIPT_URI
=>
http://4p1000-front.milky.fr/support/ticket/new
, nokeepalive
=>
, HTTP_USER_AGENT
=>
CCBot/2.0 (https://commoncrawl.org/faq/)
, HTTP_ACCEPT
=>
text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
, HTTP_ACCEPT_LANGUAGE
=>
en-US,en;q=0.5
, HTTP_IF_MODIFIED_SINCE
=>
Sat, 31 Oct 2020 12:50:54 GMT
, HTTP_ACCEPT_ENCODING
=>
br,gzip
, HTTP_HOST
=>
4p1000-front.milky.fr
, HTTP_CONNECTION
=>
Keep-Alive
, PATH
=>
/sbin:/usr/sbin:/bin:/usr/bin
, SERVER_SIGNATURE
=>
, SERVER_SOFTWARE
=>
Apache/2.2.15 (CentOS)
, SERVER_NAME
=>
4p1000-front.milky.fr
, SERVER_ADDR
=>
149.202.91.236
, SERVER_PORT
=>
80
, REMOTE_ADDR
=>
3.227.247.17
, DOCUMENT_ROOT
=>
/var/www/example
, SERVER_ADMIN
=>
root@localhost
, SCRIPT_FILENAME
=>
/var/www/example/index.php
, REMOTE_PORT
=>
57466
, REDIRECT_URL
=>
/support/ticket/new
, GATEWAY_INTERFACE
=>
CGI/1.1
, SERVER_PROTOCOL
=>
HTTP/1.1
, REQUEST_METHOD
=>
GET
, QUERY_STRING
=>
, REQUEST_URI
=>
/support/ticket/new
, SCRIPT_NAME
=>
/index.php
, PHP_SELF
=>
/index.php
, REQUEST_TIME_FLOAT
=>
1611557472.01
, REQUEST_TIME
=>
1611557472
separator ⇒ .
orderBy ⇒ id
orderDir ⇒ asc
1 ⇒ registerIP
2 ⇒ access
always ⇒
renew ⇒
tracker.sid ⇒ 16e0666071e4c175bdaad0fbfdd085be
tracker.ssid ⇒ 16e0666071e4c175bdaad0fbfdd085be
tracker.rsid ⇒ 16e0666071e4c175bdaad0fbfdd085be
session.token ⇒ c8c426af917fbf19c215beb5f79b0d2d
securiy_code1 ⇒ 78f66
site 0.052 seconds (+0.052); 8.75 MB (+8.750) - afterInitialise
site 0.073 seconds (+0.021); 10.00 MB (+1.250) - afterRoute
site 0.118 seconds (+0.045); 15.75 MB (+5.750) - afterDispatch
site 0.131 seconds (+0.013); 16.00 MB (+0.250) - beforeRenderModule mod_custom (Hub Footer)
site 0.133 seconds (+0.001); 16.00 MB (0.000) - afterRenderModule mod_custom (Hub Footer)
site 0.133 seconds (+0.000); 16.00 MB (0.000) - beforeRenderModule mod_breadcrumbs (Breadcrumbs)
site 0.137 seconds (+0.004); 16.25 MB (+0.250) - afterRenderModule mod_breadcrumbs (Breadcrumbs)
site 0.137 seconds (+0.000); 16.25 MB (0.000) - beforeRenderModule mod_menu (Main Menu)
site 0.141 seconds (+0.004); 16.25 MB (0.000) - afterRenderModule mod_menu (Main Menu)
site 0.141 seconds (+0.000); 16.25 MB (0.000) - beforeRenderModule mod_search (Search)
site 0.142 seconds (+0.001); 16.25 MB (0.000) - afterRenderModule mod_search (Search)
site 0.142 seconds (+0.000); 16.25 MB (0.000) - beforeRenderModule mod_reportproblems (Trouble Report)
site 0.150 seconds (+0.008); 16.50 MB (+0.250) - afterRenderModule mod_reportproblems (Trouble Report)
site 0.153 seconds (+0.003); 16.50 MB (0.000) - onAfterRender
site 0.155 seconds (+0.002); 16.50 MB (0.000) - sessionStore
SELECT data
FROM `jos_session`
WHERE `session_id` = 'f1d072da31f26ad02aa3750ed3de876b'
DELETE
FROM`jos_session`
WHERE `session_id` = 'f1d072da31f26ad02aa3750ed3de876b'
SELECT data
FROM `jos_session`
WHERE `session_id` = '16e0666071e4c175bdaad0fbfdd085be'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_languages'
SELECT session_id
FROM `jos_session`
WHERE `session_id` = '16e0666071e4c175bdaad0fbfdd085be'
LIMIT 1
INSERT INTO `jos_session`
(`session_id`,`client_id`,`time`,`ip`)
VALUES ('16e0666071e4c175bdaad0fbfdd085be','0','1611557472','3.227.247.17')
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_members'
SELECT b.id
FROM `jos_usergroups` AS `a`
LEFT JOIN jos_usergroups AS b
ON b.lft <= a.lft
AND b.rgt >= a.rgt
WHERE `a`.`id` = '1'
SELECT *
FROM `jos_viewlevels`
SELECT folder AS type,element AS name,protected,params
FROM `jos_extensions`
WHERE `enabled` >= '1'
AND `type` = 'plugin'
AND `state` >= '0'
AND `access` IN ('1','1','4')
ORDER BY `ordering` ASC
SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
FROM `jos_menu` AS `m`
LEFT JOIN jos_extensions AS e
ON e.extension_id = m.component_id
WHERE `m`.`published` = '1'
AND `m`.`parent_id` > '0'
AND `m`.`client_id` = '0'
ORDER BY `m`.`lft` ASC
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_support'
SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
FROM `jos_template_styles`
INNER JOIN jos_extensions
ON jos_extensions.element = jos_template_styles.template
WHERE `jos_template_styles`.`client_id` = '0'
AND `jos_extensions`.`enabled` = '1'
AND `jos_extensions`.`type` = 'template'
AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
ORDER BY `home` DESC
SELECT m.*, r.model AS aro_model, r.foreign_key AS aro_foreign_key, r.alias AS aro_alias, c.model AS aco_model, c.foreign_key AS aco_foreign_key
FROM `jos_support_acl_aros_acos` AS m
LEFT JOIN `jos_support_acl_aros` AS r
ON m.aro_id=r.id
LEFT JOIN `jos_support_acl_acos` AS c
ON m.aco_id=c.id
SHOW FULL COLUMNS
FROM `jos_support_tickets`
SELECT *
FROM `jos_users`
WHERE `jos_users`.`username` = NULL
SELECT *
FROM `jos_user_profiles`
WHERE `jos_user_profiles`.`user_id` = NULL
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_search'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_users'
SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
FROM `jos_modules` AS `m`
LEFT JOIN jos_modules_menu AS mm
ON mm.moduleid = m.id
LEFT JOIN jos_extensions AS e
ON e.element = m.module
AND e.client_id = m.client_id
WHERE `m`.`published` = '1'
AND `e`.`enabled` = '1'
AND (`m`.`publish_up` = '0000-00-00 00:00:00'
OR `m`.`publish_up` <= '2021-01-25 06:51:12'
)
AND (`m`.`publish_down` = '0000-00-00 00:00:00'
OR `m`.`publish_down` >= '2021-01-25 06:51:12'
)
AND `m`.`access` IN ('1','1','4')
AND `m`.`client_id` = '0'
AND (`mm`.`menuid` = '84'
OR `mm`.`menuid` <= '0'
)
ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_content'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_kb'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_answers'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_wishlist'
UPDATE `jos_session`
SET `data` = '__default|a:11:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1611557472;s:18:\"session.timer.last\";i:1611557472;s:17:\"session.timer.now\";i:1611557472;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"16e0666071e4c175bdaad0fbfdd085be\";s:12:\"tracker.ssid\";s:32:\"16e0666071e4c175bdaad0fbfdd085be\";s:12:\"tracker.rsid\";s:32:\"16e0666071e4c175bdaad0fbfdd085be\";s:13:\"session.token\";s:32:\"c8c426af917fbf19c215beb5f79b0d2d\";s:13:\"securiy_code1\";s:5:\"78f66\";}',`time` = '1611557472',`ip` = '3.227.247.17'
WHERE `session_id` = '16e0666071e4c175bdaad0fbfdd085be'
onAfterInitialise — Method — plgSystemP3p::onAfterInitialise → /core/plugins/system/p3p/p3p.php:45
onAfterInitialise — Method — plgSystemRemember::onAfterInitialise → /core/plugins/system/remember/remember.php:44
onAfterInitialise — Method — plgSystemHubzero::onAfterInitialise → /core/plugins/system/hubzero/hubzero.php:46
onAfterInitialise — Method — plgSystemXFeed::onAfterInitialise → /core/plugins/system/xfeed/xfeed.php:46
onAfterInitialise — Method — plgSystemSupergroup::onAfterInitialise → /core/plugins/system/supergroup/supergroup.php:138
onAfterRoute — Method — plgSystemJquery::onAfterRoute → /core/plugins/system/jquery/jquery.php:46
onAfterRoute — Method — plgSystemSpamjail::onAfterRoute → /core/plugins/system/spamjail/spamjail.php:46
onAfterRoute — Method — plgSystemIncomplete::onAfterRoute → /core/plugins/system/incomplete/incomplete.php:46
onAfterRoute — Method — plgSystemUnconfirmed::onAfterRoute → /core/plugins/system/unconfirmed/unconfirmed.php:46
onAfterRoute — Method — plgSystemUnapproved::onAfterRoute → /core/plugins/system/unapproved/unapproved.php:46
onAfterRoute — Method — plgSystemPassword::onAfterRoute → /core/plugins/system/password/password.php:46
onGetComponentCaptcha — Method — plgSupportCaptcha::onGetComponentCaptcha → /core/plugins/support/captcha/captcha.php:227
onAfterDispatch — Method — plgSystemMobile::onAfterDispatch → /core/plugins/system/mobile/mobile.php:47
onAfterDispatch — Method — plgSystemDebug::onAfterDispatch → /core/plugins/system/debug/debug.php:87
onAfterDispatch — Method — PlgSystemHighlight::onAfterDispatch → /core/plugins/system/highlight/highlight.php:49
onGetModuleCaptcha — Method — plgSupportCaptcha::onGetModuleCaptcha → /core/plugins/support/captcha/captcha.php:217
onAfterRender — Method — plgSystemSef::onAfterRender → /core/plugins/system/sef/sef.php:45