Support: Tickets: New
Trouble tickets are generally answered 9AM - 5PM EST, weekends and holidays excluded. Even though we try our best to assist you quickly, please allow 24-48 hours to hear back from us.
Find information on common issues.
Ask questions and find answers from other users.
Suggest a new site feature or improvement.
Check on status of your tickets.
Trouble tickets are generally answered 9AM - 5PM EST, weekends and holidays excluded. Even though we try our best to assist you quickly, please allow 24-48 hours to hear back from us.
REDIRECT_SCRIPT_URL => /support/ticket/new, REDIRECT_SCRIPT_URI => http://4p1000-front.milky.fr/support/ticket/new, REDIRECT_nokeepalive => REDIRECT_STATUS => 200, SCRIPT_URL => /support/ticket/new, SCRIPT_URI => http://4p1000-front.milky.fr/support/ticket/new, nokeepalive => HTTP_USER_AGENT => CCBot/2.0 (https://commoncrawl.org/faq/), HTTP_ACCEPT => text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8, HTTP_ACCEPT_LANGUAGE => en-US,en;q=0.5, HTTP_IF_MODIFIED_SINCE => Mon, 13 Jul 2020 20:29:42 GMT, HTTP_ACCEPT_ENCODING => br,gzip, HTTP_HOST => 4p1000-front.milky.fr, HTTP_CONNECTION => Keep-Alive, PATH => /sbin:/usr/sbin:/bin:/usr/bin, SERVER_SIGNATURE => SERVER_SOFTWARE => Apache/2.2.15 (CentOS), SERVER_NAME => 4p1000-front.milky.fr, SERVER_ADDR => 149.202.91.236, SERVER_PORT => 80, REMOTE_ADDR => 34.234.207.100, DOCUMENT_ROOT => /var/www/example, SERVER_ADMIN => root@localhost, SCRIPT_FILENAME => /var/www/example/index.php, REMOTE_PORT => 42694, REDIRECT_URL => /support/ticket/new, GATEWAY_INTERFACE => CGI/1.1, SERVER_PROTOCOL => HTTP/1.1, REQUEST_METHOD => GET, QUERY_STRING => REQUEST_URI => /support/ticket/new, SCRIPT_NAME => /index.php, PHP_SELF => /index.php, REQUEST_TIME_FLOAT => 1604148484.35, REQUEST_TIME => 1604148484separator ⇒ .
orderBy ⇒ id
orderDir ⇒ asc
1 ⇒ registerIP
2 ⇒ access
always ⇒
renew ⇒
tracker.sid ⇒ 20997fe1f9a389ea69e7325dfd1d97eb
tracker.ssid ⇒ 20997fe1f9a389ea69e7325dfd1d97eb
tracker.rsid ⇒ 20997fe1f9a389ea69e7325dfd1d97eb
session.token ⇒ f0400bc11a07a548be0528617d0f16d2
securiy_code1 ⇒ 2cf0f
site 0.062 seconds (+0.062); 8.75 MB (+8.750) - afterInitialisesite 0.084 seconds (+0.022); 10.00 MB (+1.250) - afterRoutesite 0.128 seconds (+0.044); 15.75 MB (+5.750) - afterDispatchsite 0.141 seconds (+0.012); 16.00 MB (+0.250) - beforeRenderModule mod_custom (Hub Footer)site 0.142 seconds (+0.001); 16.00 MB (0.000) - afterRenderModule mod_custom (Hub Footer)site 0.142 seconds (+0.000); 16.00 MB (0.000) - beforeRenderModule mod_breadcrumbs (Breadcrumbs)site 0.146 seconds (+0.004); 16.25 MB (+0.250) - afterRenderModule mod_breadcrumbs (Breadcrumbs)site 0.146 seconds (+0.000); 16.25 MB (0.000) - beforeRenderModule mod_menu (Main Menu)site 0.150 seconds (+0.004); 16.25 MB (0.000) - afterRenderModule mod_menu (Main Menu)site 0.150 seconds (+0.000); 16.25 MB (0.000) - beforeRenderModule mod_search (Search)site 0.151 seconds (+0.001); 16.25 MB (0.000) - afterRenderModule mod_search (Search)site 0.151 seconds (+0.000); 16.25 MB (0.000) - beforeRenderModule mod_reportproblems (Trouble Report)site 0.159 seconds (+0.008); 16.50 MB (+0.250) - afterRenderModule mod_reportproblems (Trouble Report)site 0.162 seconds (+0.003); 16.50 MB (0.000) - onAfterRendersite 0.164 seconds (+0.002); 16.50 MB (0.000) - sessionStoreSELECT data
FROM `jos_session`
WHERE `session_id` = 'ed09fc1ba0be6198a371595c025c1cac'DELETE
FROM`jos_session`
WHERE `session_id` = 'ed09fc1ba0be6198a371595c025c1cac'SELECT data
FROM `jos_session`
WHERE `session_id` = '20997fe1f9a389ea69e7325dfd1d97eb'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_languages'SELECT session_id
FROM `jos_session`
WHERE `session_id` = '20997fe1f9a389ea69e7325dfd1d97eb'
LIMIT 1INSERT INTO `jos_session`
(`session_id`,`client_id`,`time`,`ip`)
VALUES ('20997fe1f9a389ea69e7325dfd1d97eb','0','1604148484','34.234.207.100')SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_members'SELECT b.id
FROM `jos_usergroups` AS `a`
LEFT JOIN jos_usergroups AS b
ON b.lft <= a.lft
AND b.rgt >= a.rgt
WHERE `a`.`id` = '1'SELECT *
FROM `jos_viewlevels`SELECT folder AS type,element AS name,protected,params
FROM `jos_extensions`
WHERE `enabled` >= '1'
AND `type` = 'plugin'
AND `state` >= '0'
AND `access` IN ('1','1','4')
ORDER BY `ordering` ASCSELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
FROM `jos_menu` AS `m`
LEFT JOIN jos_extensions AS e
ON e.extension_id = m.component_id
WHERE `m`.`published` = '1'
AND `m`.`parent_id` > '0'
AND `m`.`client_id` = '0'
ORDER BY `m`.`lft` ASCSELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_support'SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
FROM `jos_template_styles`
INNER JOIN jos_extensions
ON jos_extensions.element = jos_template_styles.template
WHERE `jos_template_styles`.`client_id` = '0'
AND `jos_extensions`.`enabled` = '1'
AND `jos_extensions`.`type` = 'template'
AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
ORDER BY `home` DESCSELECT m.*, r.model AS aro_model, r.foreign_key AS aro_foreign_key, r.alias AS aro_alias, c.model AS aco_model, c.foreign_key AS aco_foreign_key
FROM `jos_support_acl_aros_acos` AS m
LEFT JOIN `jos_support_acl_aros` AS r
ON m.aro_id=r.id
LEFT JOIN `jos_support_acl_acos` AS c
ON m.aco_id=c.idSHOW FULL COLUMNS
FROM `jos_support_tickets`SELECT *
FROM `jos_users`
WHERE `jos_users`.`username` = NULLSELECT *
FROM `jos_user_profiles`
WHERE `jos_user_profiles`.`user_id` = NULLSELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_search'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_users'SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
FROM `jos_modules` AS `m`
LEFT JOIN jos_modules_menu AS mm
ON mm.moduleid = m.id
LEFT JOIN jos_extensions AS e
ON e.element = m.module
AND e.client_id = m.client_id
WHERE `m`.`published` = '1'
AND `e`.`enabled` = '1'
AND (`m`.`publish_up` = '0000-00-00 00:00:00'
OR `m`.`publish_up` <= '2020-10-31 12:48:04'
)
AND (`m`.`publish_down` = '0000-00-00 00:00:00'
OR `m`.`publish_down` >= '2020-10-31 12:48:04'
)
AND `m`.`access` IN ('1','1','4')
AND `m`.`client_id` = '0'
AND (`mm`.`menuid` = '84'
OR `mm`.`menuid` <= '0'
)
ORDER BY `m`.`position` ASC,`m`.`ordering` ASCSELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_content'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_kb'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_answers'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_wishlist'UPDATE `jos_session`
SET `data` = '__default|a:11:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1604148484;s:18:\"session.timer.last\";i:1604148484;s:17:\"session.timer.now\";i:1604148484;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"20997fe1f9a389ea69e7325dfd1d97eb\";s:12:\"tracker.ssid\";s:32:\"20997fe1f9a389ea69e7325dfd1d97eb\";s:12:\"tracker.rsid\";s:32:\"20997fe1f9a389ea69e7325dfd1d97eb\";s:13:\"session.token\";s:32:\"f0400bc11a07a548be0528617d0f16d2\";s:13:\"securiy_code1\";s:5:\"2cf0f\";}',`time` = '1604148484',`ip` = '34.234.207.100'
WHERE `session_id` = '20997fe1f9a389ea69e7325dfd1d97eb'onAfterInitialise — Method — plgSystemP3p::onAfterInitialise → /core/plugins/system/p3p/p3p.php:45onAfterInitialise — Method — plgSystemRemember::onAfterInitialise → /core/plugins/system/remember/remember.php:44onAfterInitialise — Method — plgSystemHubzero::onAfterInitialise → /core/plugins/system/hubzero/hubzero.php:46onAfterInitialise — Method — plgSystemXFeed::onAfterInitialise → /core/plugins/system/xfeed/xfeed.php:46onAfterInitialise — Method — plgSystemSupergroup::onAfterInitialise → /core/plugins/system/supergroup/supergroup.php:138onAfterRoute — Method — plgSystemJquery::onAfterRoute → /core/plugins/system/jquery/jquery.php:46onAfterRoute — Method — plgSystemSpamjail::onAfterRoute → /core/plugins/system/spamjail/spamjail.php:46onAfterRoute — Method — plgSystemIncomplete::onAfterRoute → /core/plugins/system/incomplete/incomplete.php:46onAfterRoute — Method — plgSystemUnconfirmed::onAfterRoute → /core/plugins/system/unconfirmed/unconfirmed.php:46onAfterRoute — Method — plgSystemUnapproved::onAfterRoute → /core/plugins/system/unapproved/unapproved.php:46onAfterRoute — Method — plgSystemPassword::onAfterRoute → /core/plugins/system/password/password.php:46onGetComponentCaptcha — Method — plgSupportCaptcha::onGetComponentCaptcha → /core/plugins/support/captcha/captcha.php:227onAfterDispatch — Method — plgSystemMobile::onAfterDispatch → /core/plugins/system/mobile/mobile.php:47onAfterDispatch — Method — plgSystemDebug::onAfterDispatch → /core/plugins/system/debug/debug.php:87onAfterDispatch — Method — PlgSystemHighlight::onAfterDispatch → /core/plugins/system/highlight/highlight.php:49onGetModuleCaptcha — Method — plgSupportCaptcha::onGetModuleCaptcha → /core/plugins/support/captcha/captcha.php:217onAfterRender — Method — plgSystemSef::onAfterRender → /core/plugins/system/sef/sef.php:45